- Please ensure that all products are returned in their original packaging, with all components and accessories without signs of use.
- Email us at service@16thaudio.com before cancelling your order. Kindly mention all details like order number, billing name, address, bank account details!
- Exceptions like products specially made or ordered for you, Products that cannot be taken back due to regulations of hygiene (Wind Instruments) or Licensing (Already registered software).
- We do not entertain any returns unless there is a product defect/malfunction.
- 16th Audio should be notified within 48hours if there is any physical damage during transit.
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